Thank you for choosing Aaron Aquarium for your pet accessory needs. We are committed to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:
30-Day Return Window
Aaron Aquarium offers a 30-day return period, allowing you to request a return within 30 days of receiving your purchase.
To qualify for a return, the product must be:
- Unused
- Undamaged
- In original packaging
- With all tags attached
Initiating a Return
To initiate a return, please contact us via email at:
📧 support@aaronaquarium.com
Our team will provide:
- A return authorization
- Step-by-step return instructions
⚠️ Returns sent without prior approval will not be accepted.
Return Labels for Customers
For Defective Products:
✔ We provide a prepaid return label.
For Customer Remorse (non-defective items):
✔ Customers are responsible for return shipping costs.
Return Period
Customers have a 30-day window to initiate a return from the date of receiving their products.
Accepted Product Conditions for Returns
We accept returns for products that are:
- New
- Unused
- In original condition
Restocking Fee
Aaron Aquarium does not charge any restocking fees.
Return Shipping Costs
For Defective Products:
✔ Aaron Aquarium covers the full return shipping cost.
For Customer Remorse:
✔ The customer is responsible for the return shipping charges.
Damaged, Incorrect, or Defective Items
Please inspect your items upon delivery.
If you notice:
- Damage
- Incorrect items
- Defects
- Any issues with your order
Contact us immediately at:
📧 support@aaronaquarium.com
We will resolve the issue promptly with a replacement or refund.
Exchanges
Aaron Aquarium processes exchanges for:
- Damaged items
- Incorrect items
- Defective products
If you need an exchange, please contact us for assistance.
Restoration Fee
There is no restoration fee for returns.
Refunds
Once we receive and inspect your return, we will notify you of your refund status.
If approved:
- Your refund will be issued to your original payment method
- Processing time may take up to 7 business days, depending on your bank or card provider
You will receive an email confirmation once your refund has been completed.
CONTACT INFORMATION:
Store Name: Aaron Aquarium
Business Address: 62b Upper St, London N1 0NY, United Kingdom
Phone: +44 1613452761
Email: support@aaronaquarium.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0)
Order Cut-off Time: 5 PM (GMT UTC +0)