Welcome to Aaron Aquarium, and thank you for choosing us for your pet accessory needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for all your orders.
Order Processing Time
Our dedicated team processes orders within 1 business day, Monday through Friday.
Delivery Period
The delivery period for your purchase ranges from 1 to 3 business days within the UK for Express Delivery.
Please note:
- Shipping times begin on the day of shipment, not the purchase date.
- Delays may occur due to:
- Customs clearance
- Incorrect address details
- Unforeseen circumstances
- External courier-related factors
Order Cut-Off Time
Our daily order cut-off time is 5:00 p.m.
Orders placed after this time will be processed on the next business day.
Shipping Costs
We offer Express Shipping throughout the UK:
- Free on orders over £100
- £5.99 on orders under £100
Tax Information
All prices on our website include VAT.
Customers in the UK do not have to pay any extra taxes, import duties, or administrative fees upon delivery.
Method of Delivery
To ensure safe and reliable delivery, Aaron Aquarium partners with trusted carriers such as:
- Royal Mail
- DPD
- Hermes
- DHL
Non-Shipping Days
We do not process or ship orders on public holidays.
Confirmation of Shipment
Once your pet accessories are dispatched, you will receive a confirmation email containing a tracking ID.
Tracking typically becomes active within 24 hours.
Our Working Days
Aaron Aquarium operates from Monday to Friday.
Item Misplacement
If your order does not arrive within the expected timeframe:
- Please contact the carrier first using your tracking number.
- If the issue continues, reach out to us at:
📧 contact@aaronaquarium.com
Incorrect Address
If an incorrect address causes your parcel to be returned, you will be responsible for the reshipping fee.
For assistance, please contact:
📧 support@aaronaquarium.com
Address Change
To update your delivery address, contact us within 24 hours of placing your order:
📧 support@aaronaquarium.com
📞 +44 1613452761
Address changes cannot be made once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours.
If the order has already been shipped, please refer to our Return Policy.
Items Damaged During Transit
If you receive damaged or broken items:
- Please contact us immediately.
- Send clear images of the damaged item(s) to:
📧 support@aaronaquarium.com
We will arrange a free replacement or full refund.
CONTACT INFORMATION:
Store Name: Aaron Aquarium
Business Address: 62b Upper St, London N1 0NY, United Kingdom
Phone: +44 1613452761
Email: support@aaronaquarium.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0)
Order Cut-off Time: 5 PM (GMT UTC +0)