Shipping Policy for Aaron Aquarium

Welcome to Aaron Aquarium! Thank you for choosing us for your pet accessory needs. We are committed to delivering high-quality products quickly and efficiently. Our shipping policy ensures a smooth and timely delivery process for all orders.

Order Processing Time

Our dedicated team processes orders within 1 business day, Monday through Friday.

Delivery Period

Orders within the UK are delivered in 1 to 3 business days with Express Delivery. Please note that shipping times begin on the day of shipment, not the purchase date. Delays may occur due to unforeseen circumstances, customs, or incorrect address details.

Order Cut-Off Time

Orders placed by 5:00 p.m. are processed the same day. Orders placed after this time will be processed the next business day.

Shipping Costs

We offer Express Shipping for a flat rate of £15.99 across the UK.

The Tax Information

All prices on our website include VAT.
Customers in the UK do not have to pay extra taxes, import duties or administration costs upon delivery.

Delivery Method

We partner with trusted carriers such as UPS, Royal Mail, DHL, or FedEx to ensure reliable delivery.

Non-Shipping Days

Please note that we do not process or ship orders on holidays.

Shipment Confirmation

Once your order is dispatched, you will receive a confirmation email with a tracking ID. The tracking ID will activate within 24 hours.

Operating Days

Aaron Aquarium processes and ships orders from Monday to Friday.

Lost or Misplaced Items

If your pet accessories do not arrive within the expected timeframe, please first contact the carrier. For unresolved issues, email us at support@aaronaquarium.com.

Incorrect Address

If an incorrect address results in a return, reshipping fees will apply. Contact us at support@aaronaquarium.com for assistance with reshipping.

Address Changes

To change your delivery address, contact us at support@aaronaquarium.com or call +44 2077064903 within 24 hours of placing your order. Changes cannot be made once the order is in transit.

Order Cancellations

If you wish to cancel an order, please notify us within 24 hours of confirmation. Once the order is shipped, our return policy will apply.

Damaged Items During Transit

If your pet accessories arrive damaged, contact us immediately. Email clear images of the damaged items to support@aaronaquarium.com for a free exchange or refund.

Damaged During Transit

If you receive damaged or broken pet toys, please contact us immediately. Provide clear images of the damaged merchandise via email to support@aaronaquarium.com for a free exchange or refund.

CONTACT INFORMATION:

Store Name: Aaron Aquarium
Trade Name: UK PET CENTRES LIMITED
Vat Number: GB495260819
Business Address: 62b Upper St, London N1 0NY, United Kingdom
Phone: +44 2077064903
Email: support@aaronaquarium.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT – UK Time)
Order Cut-off Time: 5 PM (GMT – UK Time)